How many hours can I work? You may only work the number of hours per week you are authorized. For new employees refer to your start...
Can I get paid before payday? How do I request an emergency check? If you need to get paid before the next payday, submit your error free timesheet, then you can make an...
When do I get paid? We pay every two weeks according to our payroll calendar. If you think you should have been paid we are...
What should I do if I didn’t get paid? Or if I didn’t get my check? If you haven’t received your paycheck, most likely, the reason is, we did not receive your timesheet on time, or...
How do I turn in my timesheets? We accept timesheets from our timesheets app, email, fax, or you can even drop off your timesheet, if necessary. It...
When do I get paid if my timesheets are turned in late? Timesheets are due every Thursday by 9am. If your timesheets are turned in late (after week #2) according to our...
What activities should I check off on my timesheets? You may only check off the activities the client your working with is approved to receive care for. Refer to...
Can I work when the client is in the hospital? No, you cannot continue to record time after a client is admitted to a hospital or facility. You can keep...
What are QP visits? For PCA Traditional clients the QP visits at the start of service to create a care plan and conduct the...
How can I get a copy of my check stub If you have direct deposit, you won’t receive a paper copy of your check stubs. You can go to the...
What if I move or change my phone number? Notify our office right away if you change your phone number, email or mailing address. Anyone can help you update...
What if my timesheets are late? If your timesheets are turned in late (after week #2), according to our payroll calendar, they will not be paid...
How do Holidays work? We offer Holiday Pay if you work a holiday. You don’t get the day off, but if you work, you...
What is the care plan for? The care plan was written by the client and sometimes with the help of our qualified professionals. (Nurse). The care...