Who can I call for help if someone is abusing me?
If you are in immediate danger, call 911 or one of these others: Your county’s common entry point, staffed 24...
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Client FAQ
Use our Knowledge Base to answer important questions about PCAs and home healthcare in MN.
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When can my PCA start working?
Start dates depend on a number of factors and each case is different. Your caregiver will receive a start work... -
Are there any tools to help me budget my PCA units?
Yes, PCA flexible use tools DHS-4691B (PDF) are available. -
If I don’t use my PCA time does it roll over?
No. Unused PCA time does not carry over into the next six-month period. You must use all your hours or... -
Can I receive PCA services while I am outside of Minnesota?
Yes, you can receive PCA services while outside of Minnesota but you may not receive services outside of the United... -
Can I sign blank timesheets?
Never sign blank timesheets, and if a caregiver asks you to do so contact our office and let us know.... -
Can I use more than one agency?
If you use the Traditional PCA program you can have more than one agency provide your staffing. If you use... -
Can there be a change in Responsible Parties?
There can be a change in the Responsible Party, at the time of Reassessment or anytime during the year. To... -
Can my PCA work with me while I am in the PCA’s home?
Yes! You may receive services anywhere in the community, which includes the PCAs home. -
Can anyone use their PCA units flexibly?
Generally anyone can use their PCA hours flexibly, however, you are not eligible for flexible use if: Your local county... -
Can a PCA help with my medications?
Under the direction of you or your responsible party, your PCA can: Remind you to take your medications Bring you... -
Can I use my PCA at work?
PCAs may assist you at work. They may provide any assistance you need in your care plan. You have the... -
How do I request a renewal when my service agreement is going to end?
You don’t have to do anything. That is because Best Care sends a request on your behalf 60 days before... -
How do I hire an employee?
Please contact our intake department to fill out an employee application over the phone and schedule a time to come... -
How do I complete the PCA care plan?
PCA Choice Clients are responsible for completing the PCA Care Plan. Under the Traditional PCA model this is the agency’s...
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