How do I change my PCA?
You can change your PCA at any time. Contact us so we may get the information for the new PCA...
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Client FAQ
Use our Knowledge Base to answer important questions about PCAs and home healthcare in MN.
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Do I need to review the PCA timesheet?
Yes, review the PCA timesheet to make sure the hours marked are the ones the caregiver worked. If you have... -
If I don’t use my PCA time does it roll over?
No. Unused PCA time does not carry over into the next six-month period. You must use all your hours or... -
How do I hire an employee?
Please contact our intake department to fill out an employee application over the phone and schedule a time to come... -
My PCA is telling me they did not get paid. What should I do?
The most likely reason a PCA does not get paid is because we are missing timesheets or the ones we... -
What can my PCA do to help me?
A PCA may help you with: Activities of daily living Health related procedures and tasks Observation and redirection of behaviors... -
Who submits the timesheet?
Either the caregiver or the client can submit the timesheet, but the caregiver and client should each sign the time... -
Do I have to use my PCA hours every day?
No, you will be assessed for a daily amount of PCA hours, but you can use them flexibly as necessary.... -
How do I terminate an employee?
Submit a signed statement that the employee is no longer working, and the last day they worked/will work. This can... -
What can I do to help my PCA?
Do not ask your PCA to complete tasks not allowed by state law. Do not ask your PCA to help... -
What will happen at the PCA assessment?
At the assessment, a nurse will ask you a number of questions to determine your needs. Based on your answers... -
Where can a PCA provide Services to me?
Most PCA services are delivered in your home. You can use your PCA services at work, shopping, medical appointments, worship...
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